Refunds and order changes

Our approach to cancellations, damaged products and delivery concerns.

Order changes

Request changes promptly and keep your order reference ready. Changes are subject to whether preparation or dispatch has started.

Perishable goods

Because many gifts are fresh or personalised, change-of-mind returns may not be available once preparation has begun.

Damaged or incorrect items

Tell us as soon as possible and provide the order reference plus clear photographs so we can assess a replacement or refund.

Failed delivery

Additional delivery charges may apply when an address is incorrect, access is unavailable or no eligible recipient can accept an age-restricted order.

0435 905 858 · Availability and final totals confirmed with you.

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* Product images are for illustrative purposes only. Actual products, colours, packaging and presentation may vary depending on availability.